Our clients loved signing up for classes directly from smartphones!
We are a local gym. Being forced to change the system, we had many concerns about the organization our work related to the customer service... Unnecessarily 🙂 From the very beginning of our cooperation, we were delighted with the incredibly fast responses from the support and the ease of navigating the system. A huge advantage is also the possibility for our clients to have their own app. They loved the ability to sign up for their favorite classes directly from smartphones. And when our club members are satisfied, we are satisfied, too!
It has greatly improved signing up for classes!
We have been using WodGuru since the beginning of September and I must say that it has greatly improved the functioning of the club in terms of signing up for classes. We have a transparent view of how many people we currently have in the club. The system watches over the validity of memberships for us and reminds club members about the membership expiry date. What is worth emphasizing - it is also possible for club members to see their training plan for a given day - they can put their results on the leaderboard. WodGuru supports work in sports clubs.
People who regularly did not sign up for classes and used to come "on the fly", have been excited about this system since the introduction of WodGuru.
We have tested several systems that help with running dance studios. In our case, WodGuru definitely turned out to be the best choice, and this was determined by several factors:
1. Great support, which could be the envy of many startups. Great contact, help in implementing and adapting the system to individual requirements, a vibe that gives the feeling that we are playing for one goal.
2. Reliability. Since we have been testing/using WodGuru, there have been maybe 2-3 errors or technical problems, which were solved in a fraction of a second. Why? See point one.
3. Tomek and Aneta from WodGuru are aware of which direction this train is going. Their focus on process automation, combined with flexibility, makes us feel that in 2-3 years we will not be left with an old software in our hands, but a modern tool adequate to the possibilities offered by the development of technology. This is clearly visible in the road map, which is based on user suggestions, and on the other hand, maintains a well-thought-out core and direction.
4. Ease of use. Onboarding of people working at the reception took us about 2 hours. Nice :) We have prepared exactly 8 of our own 3-4-minute implementation tutorials for our own realities, which solve 80-90% of cases. This shows that the number of possibilities offered by WodGuru goes hand in hand with the ease of use.
5. Fun Fact: People who usually did not sign up for classes and came "on the fly", have started signing up since the introduction of WodGuru and are excited about this system. Deal with that.
Customers no longer cancel their booking an hour before the scheduled start, which was notoriously abused before.
At first, I used a simple paper list to keep records of signups for classes. It used to take me a lot of time. I was constantly getting phone calls to sign in and out someone from class. I wasted a lot of energy and time. Thanks to WodGuru, records are kept online. I know how many people I will have in the classes. Clients can easily book it and cancel from classes the day before (according to the rules of the studio). Customers no longer cancel their booking an hour before the scheduled start, which was notoriously abused before. They know that if they have committed to sing up, they must attend the class. It is also an additional motivation for regular training and not looking for constant excuses. Summing it up, I highly recommend WodGuru!
Receptionist costs are in my pocket and I have more time to train people!
WodGuru is the best thing that could have happened to me as a club owner and instructor at the same time! Constant calls, texts, messenger, registration for classes, signouts... it was too much stress. And now WodGuru has saved my time and money!!! Clients sign up, sign out 😁 I know how many clients I have in class, I know what database I have, how many clients go to the club. Receptionist costs are in my pocket and I have more time to train people and enjoy my passion for fitness!!! WodGuru is the system your club needs immediately!!! 😁💪💪💪
The reception desk is now unnecessary, every club member signs up for classes himself
I recommend WodGuru for club management. Thanks to you, I was able to introduce online pre-sale of memberships. The reception desk is now unnecessary, because every club member signs up for classes himself and has access to our schedule. The automation of sending messages to customers helped me a lot, too. Everything in one place. A lot of time and money saved. Satisfied customers. Highly recommend ♥ ️
Darek, Base training Center
